Feedback

We at Woodstone Pizza And Flame Grill Keswick CA12 aim to bring all of our customers the very best value for money, services and food around Keswick. Give us feedback.

  • Value for Money
  • Service
  • Product Quality

I was pretty disappointed when I arrived after the half hour to be told my pizza wasn’t ready and it was in the oven. I was told to wait outside and it would be brought out. After eating nearly 15 minutes and walking past the window several time I could see that there were no pizzas in the oven. When I went back in to ask where my pizza was it was sitting in the counter going cold. To top it there were no olives on it after I left a note to put them all on one side. The garlic bread wasn’t even fresh dough and the whole thing was extortionately priced for the quantity and quality. You’d better hope Domino’s doesn’t set up in Keswick because you’ll be out of business. I could have got two 16” pizzas and two garlic bread for not much more than I paid for one 12 inch pizza and one garlic bread and Domino’s garlic bread is fresh dough and that includes deliver to my home 3 miles away

Stephen, 13 Jun 2021

I was pretty disappointed when I arrived after the half hour to be told my pizza wasn’t ready and it was in the oven. I was told to wait outside and it would be brought out. After eating nearly 15 minutes and walking past the window several time I could see that there were no pizzas in the oven. When I went back in to ask where my pizza was it was sitting in the counter going cold. To top it there were no olives on it after I left a note to put them all on one side. The garlic bread wasn’t even fresh dough and the whole thing was extortionately priced for the quantity and quality. You’d better hope Domino’s doesn’t set up in Keswick because you’ll be out of business. I could have got two 16” pizzas and two garlic bread for not much more than I paid for one 12 inch pizza and one garlic bread and Domino’s garlic bread is fresh dough and that includes deliver to my home 3 miles away.

Stephen Obrien, 13 Jun 2021

Amazing pizza! Loved it! 10mins late on collection time. But we didn’t mind as you guys were busy! Plus it was sooo worth it.

Nathan , 31 May 2021

Always fantastic pizzas from Woodstone - never greasy or oily like you get from some other places.

Jon, 26 May 2021

Hi When will you be accepting bookings for 28th May ? Thanks Lea

Lea, 09 May 2021

Great Pizza, the best in Keswick

Victoria, 03 May 2021

Would highly recommend

Kayleigh, 30 Apr 2021

Hello, I'm trying to book a table for seven people on July Wednesday 28th, but your booking system won't accept the booking. I've tried to telephone you, but your phone system won't accept my number? Please call me on 07785 926969. Thank you. Sarah

Sarah Jackson, 26 Apr 2021

Top quality food, we enjoyed it so much yesterday that we’re ordering again tonight

Alan Bottomley, 23 Apr 2021

Order ready on time. Tender chicken and soft fluffy baked potato. Maybe not a good idea to put butter in with hot chicken though

Sue, 18 Apr 2021

Just wondering when you’re open for takeout orders please King regards Denise

Denise Mijatovic, 12 Mar 2021

Good

Martin, 19 Dec 2020

We had burgers last night and they were the best we have ever had. Food really is great.

Ashley, 05 Dec 2020

Nice

Marcus, 03 Dec 2020

This evening the food was excellent however the way we were spoken by two young ladies has left me with distress and as a senior citizen I feel they should be taught a lesson. We will not be back I am sorry.

Paul Thompson , 29 Oct 2020

Your web site is really awkward to use. Then it forced me to create a logon and all I wanted to do was order a pizza. So not a great ordering experience. Then you have a form asking for feedback and I have to give feedback on a pizza I have not even eaten.

D, 24 Oct 2020

Fabulous takeaway pizza and kebabs this evening, many thanks. Every single drop eaten and enjoyed.

Mark Kinnear , 22 Oct 2020

Good

Nick, 19 Oct 2020

We ordered from yourselves on 17/20/2020. We had quite a long order and one of the pizzas had lots of amendments to it, but even then was made incorrectly. We made the order and it advised us that it would be ready to collect within 20 minutes. A person from our order then called up to ask whether the pizza with the many amendments (being lactose intolerant) was definitely going to be cheese-free, they then enquired whether you had any vegan cheese to which he was advised yes - and that that pizza would be amended to include this. This phone call was made about 10 minutes before the order was ready, and during this phone call we were advised that the order wouldn't be ready for 35 minutes. This meant we were waiting over double the time initially advised. We then arrived 45 minutes after we ordered, and had to wait in the restaurant to collect for a further 15 minutes. If we hadn't called to double check the order we would have shown up and had to wait in line for 40 minutes. Therefore our order wasn't ready for an hour. I could see, and it is understandable that you were very busy at this time on this particular night. However, our money was just as good as any of your seated customers, and I would expect that they weren't waiting an hour from ordering to receive their food. Furthermore, once receiving the order two of the pizzas were slightly burnt, and there was no vegan cheese on the pizza as discussed. I am very disappointed with this particular order and hope that in future if we were to order from you again that you would ensure the order is correct, if there are any amendments that this be communicated between your staff, and that waiting times are correctly advised.

Shaunagh Barlow, 19 Oct 2020

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Ann, 15 Oct 2020

what are the loyalty points I have and how do I use them up????

Hayley, 18 Sep 2020

Good

Hayden, 16 Sep 2020

Always a great meal here, pizzas and kebabs are excellent.

Lea, 12 Sep 2020

I called to make a reservation today at 15.25 and was left on the end of the telephone when someone went to get the diary..... they must have forgotten about me as I was waiting for over 20 mins. Clearly the phone was left off the hook as i tried to call on another line but it was engaged. I then hung up the phone and re dialled to book but the line is now busy. Clearly the phone is still off the hook and people cant get through. Please pay attention to people who are calling to make a booking - dont forget about them :( Thanks, Hetty

Hetty Grain, 11 Sep 2020

visiting 6/8-10/8 please can you send me menu and prices thank you i have put a good review on in anticipation of your reply

Caroline Barlow, 29 Jun 2020

  Reply : Hello , our menu is available woodstonekeswick.com... hope you find everything you looking for if not please call us on 017687 73523 . Look forward to seeing you

Very tasty pizza. Lovely customer service. Ordered online, when something was sold out after placing the order, we were called and offered an alternative.

Ellie, 26 Jan 2020